Vancouver, Canada
3061 Grandview Hwy
N/A
+16047315505
The gents in the apparel department are phenomenal. They go the extra mile to ensure I get the gear I want in the size I need. They are very knowledgeable in the products. Most importantly their customer service/ post-purchase follow up is first class. The department is clean, welcoming, and has a great selection of quality motorcycle gear. Highly recommend!!!!
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The arrogance and complete lack of customer service here is stunning. I had been in talks with them to purchase a R1250GSA which would top out at 30K with taxes. This was a cash deal – no financing. All along I was told no problem about a test ride. Back and forth we went for a couple of weeks. Well when I asked how much notice they needed to have a bike ready for a test ride they said I could only ride it around the block cuz “they wanted to keep the kms low”. Who cares about the consumer only the dealer’s needs count here. They did say I could rent one at Cycle BC which BTW has neither the model nor the year. I told them I have bought many vehicles and in over 30 years have never been told no to a test drive. They basically told me that is industry standard which is a pile of BS. I have ridden 3 other manufacturers motorcycles on test rides. There is nothing quite like telling your prospective customer he is a liar. I debated about perhaps buying elsewhere BUT High Road has the BMW dealership for all of Vancouver so I am stuck with them for post sales service. The only BMW owner I know previously told me their service “is dodgy”, ultra expensive and their attitude is terrible. Read through the 1 star posts on google, there is a theme that runs through all of them – abysmal customer service and petty cheapness. This what happens when you have a sole dealer in a region and they are only motivated by greed.
I just wanted to say that I received excellent advice and a great deal on a Shoei Neotech 2 and some Daienese gloves from Roman D.in sales.He knew about all of his products .I hope to be back soon to fit the helmet with that nice Sena system.
Good shop great people. My bike hasn’t run this well before they got their hands on it. Bravo.
We dealt with Troy who was awesome, knowledgable and just a great guy all around, Cindee who was lovely and a genuinely sweet soul and Steven who was super nice and friendly - they were all amazing! We bought a bike and will absolutely be coming back to purchase again soon. The service is fantastic and we really felt everyone was authentic and excited for our new biking adventures! :)
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